Customer Support Portal

The iMATS Asset Map won't open or Reports Link

Many of our modules such as the Asset Map and Reporting suite open in "pop-up" windows.

Your browser may be configured to block pop-ups. For the site to work properly, you'll need to tell your browser to allow pop-ups for iMATS.uk.com

Pop-up blockers can also be found in other software - for example, the Google Toolbar, Yahoo toolbar, Outlook toolbar, or other internet or privacy software such as software firewalls, anti-spyware or ad-blockers. 

 Below is a guide to changing pop-up blocker settings in popular browsers:

• Google Chrome: On your computer, open Chrome, At the top right, click more , click settings, Click Privacy and security, Click Pop-ups and redirects, click the add button under “Allowed to send pop-ups and use redirects” and enter iMATS.uk.com
• Microsoft Edge: Under "Settings" in the menu toolbar, choose "Cookies and site permissions", choose "Pop-ups and redirects", click the add button under the Allow tab and enter iMATS.uk.com
• Mozilla Firefox: Under "Tools" in the toolbar choose "Options" and click "Web Features" in the left hand column. If the "Block Popup Windows" option is clicked, click the "Allowed sites" button and enter iMATS.uk.com in the textbox and click allow.
• Google toolbar: Click on the "X popups blocked" button. This will allow popups for the site you are currently in.
• Yahoo toolbar: Click on the Popup blocker button (next to "search web" button). Choose "Always allow popups from" from the menu. Highlight iMATS.uk.comand click "Allow". Click OK to "always allow popups from this site".
• Apple Safari: Go to Settings and select Safari.  Scroll down and ensure that Block Pop-ups is not selected.  Once this has been done you will have a toolbar appear whenever you attempt to open reports or the asset map, click allow and you will the window will open.